FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product shown in the picture. We make sure to display real images that accurately represent the product. If you have any questions or need more details, feel free to contact us.
1. Free shipping for orders worth EGP 1500 or more.
2. Cairo, Giza, Alexandria, Qalyubia, Delta, Lower Egypt, and Canal cities: EGP 70.
3. Upper Egypt (North and South): EGP 90.
4. Border governorates: EGP 145.
Exchange and return are available within 14 days after receiving the order.
The product comes with a warranty after washing—if any damage occurs, you can easily return or exchange it.
In most cases, we restock out-of-stock items. To confirm the availability of a specific product, please contact customer service — we’ll be happy to assist you.
_ Shipping takes between 24 to 96 hours, depending on the province you are in.
_ If there is any delay in receiving your order, please contact customer service as soon as possible.
You can contact customer service through the “Contact Us” button located at the bottom right of your browser, via any of the social media platforms listed at the bottom of the page, or by leaving your inquiry on this page.
If you’re facing any issues, don’t hesitate to reach out — we’re here to help you.
International shipping is currently not available, but we plan to offer it soon.
To enter the discount code :
1. When filling in the checkout details, click on "Show Order Summary".
2. Enter the code in the "Coupon Code" field.
3. Click "Apply" to activate the discount.
If you encounter any issues entering the code, you can send it to customer service when they contact you to complete the order.